The tech stuff behind your team.
Google Workspace, Microsoft 365, laptops, printers, networks, that one weird printer. Helpdesk + remote support for small Sydney teams.
What's in, what's not.
What the retainer actually covers.
Small Sydney teams need a helpdesk, not a consultancy. That is what this is.
A typical engagement.
The things we check when we take over.
Who has admin? How many accounts do you have for ex-staff? SSO or password-sprawl? This is usually the biggest cleanup.
Do backups exist? Have they been tested? Most small businesses answer yes to the first and no to the second.
Laptops encrypted (FileVault/BitLocker)? MDM in place? Remote wipe tested? These take an afternoon, save a week of panic.
You are probably paying for 30 tools. 8 are used. We cut the waste, consolidate on what you actually use.
Where is the wifi password when the new hire arrives? We write a runbook so the answer is not "ask Dave".
Small-team IT options.
| Your friend's nephew | MSP for enterprise ($5k+/mo) | Us ($390/mo) | Full-time IT hire ($9k+/mo) | |
|---|---|---|---|---|
| Response time | Weekend maybe | Good — SLAs | <1 hr business hrs | Immediate |
| Strategic advice | None | Good | Yes | Yes |
| Onboarding new hires | Manual | Yes | Yes | Yes |
| Hardware margin | $0 | 10–20% | $0 | $0 |
| Security posture | None | Enterprise | Sensible SMB | Whatever they bring |
| Good for | 1–3 people | 50+ seats | 5–30 seats | 40+ seats |
“We were spending $1,800/mo on an MSP who we never saw. Switched, got faster support, kept the important security stuff and cut the bill by 75%.”
On-site where it counts, remote where it's faster.
We run IT support from Hurstville, in Sydney's south — small-business helpdesk, not enterprise managed services with enterprise invoices. Most tickets are fixed remotely the same day. When a job needs hands on hardware, we drive.
Home turf — we're based in Hurstville (2220). On-site support across Beverly Hills, Penshurst, Mortdale, Peakhurst, Riverwood and the Kogarah corridor, usually the next business day.
Our Hurstville page →On-site when it matters — a dead switch, an office move, a printer holding a grudge. Remote when it's faster, which is most of the time. Same flat fee either way.
Helpdesk, Microsoft 365 and Google Workspace admin, security basics — all of it works over a screen, anywhere in Australia. The one thing we can't do remotely is plug in cables, so hardware jobs stay Sydney metro.
Things people usually ask.
Didn't answer yours? Just email — we reply.
Want to talk about it? Email us.
No sales deck. Just a reply from one of us, usually the same day.