Service · IT Support

The tech stuff behind your team.

Google Workspace, Microsoft 365, laptops, printers, networks, that one weird printer. Helpdesk + remote support for small Sydney teams.

starts at $390/mo per 10 seats · no lock-in
<1 hr
Typical ticket response
Business hours. Most things resolved same day, remotely.
$390/mo
For up to 10 seats
Then $32/seat. Simple.
0%
Margin on hardware
We procure at cost, pass receipts.
Sydney
On-site when needed
Metro area, next business day for most issues.
What you get

What's in, what's not.

INCLUDED
Helpdesk — email, phone, Slack
Same-day response. Most things solved remotely.
INCLUDED
Workspace / 365 management
User setup, security, shared drives, permissions.
INCLUDED
Device setup for new hires
Laptops pre-configured. They turn on and it just works.
INCLUDED
On-site visits in Sydney metro
When remote can't fix it, we come to you.
NOT US
9-month response time
Usually we reply within the hour.
NOT US
Forced upsells and hardware margins
We quote hardware at cost.
Deliverables

What the retainer actually covers.

Small Sydney teams need a helpdesk, not a consultancy. That is what this is.

01
Helpdesk
Email, phone or Slack. Ticket tracked, response time measured. Monthly summary in your inbox.
02
Google Workspace / M365
User creation, MFA, shared drives, groups, retention policies, audit logs.
03
Device onboarding/offboarding
New hire laptops arrive configured. Leavers fully revoked within an hour of notice.
04
Security baseline
MFA everywhere, password manager rollout, phishing test quarterly, backup verification.
05
Network + printers
Office wifi, VPN, the one printer that hates everyone. We own it so you do not have to.
06
Quarterly hygiene
Licence audit (kill unused seats), software updates, security review, budget check.
How it works

A typical engagement.

01 · Day 1
Onboarding
We document your setup, passwords, what you have.
02 · Week 1
Stabilise
Backups, security basics, fix the squeaky wheels.
03 · Ongoing
Support
Tickets handled as they come. Monthly hygiene checks.
04 · Quarterly
Review
Spend audit — cut unused licences, plan upgrades.
Deep-dive

The things we check when we take over.

01
Identity
Who has admin? How many accounts do you have for ex-staff? SSO or password-sprawl? This is usually the biggest cleanup.
02
Backups
Do backups exist? Have they been tested? Most small businesses answer yes to the first and no to the second.
03
Endpoint security
Laptops encrypted (FileVault/BitLocker)? MDM in place? Remote wipe tested? These take an afternoon, save a week of panic.
04
SaaS sprawl
You are probably paying for 30 tools. 8 are used. We cut the waste, consolidate on what you actually use.
05
Documentation
Where is the wifi password when the new hire arrives? We write a runbook so the answer is not "ask Dave".
How we stack up

Small-team IT options.

Your friend's nephewMSP for enterprise ($5k+/mo)Us ($390/mo)Full-time IT hire ($9k+/mo)
Response timeWeekend maybeGood — SLAs<1 hr business hrsImmediate
Strategic adviceNoneGoodYesYes
Onboarding new hiresManualYesYesYes
Hardware margin$010–20%$0$0
Security postureNoneEnterpriseSensible SMBWhatever they bring
Good for1–3 people50+ seats5–30 seats40+ seats
What a client said
“We were spending $1,800/mo on an MSP who we never saw. Switched, got faster support, kept the important security stuff and cut the bill by 75%.”
Rachel G.
Ops Manager, Chatswood Clinic Group
Questions

Things people usually ask.

Didn't answer yours? Just email — we reply.

Both, yes. Also Linux if that's your thing.
Goes well with

Other things we do.

SOFTWARE DEVELOPMENT
Custom tools, built to fit.
Internal dashboards, integrations, automations, APIs.
Learn more
WEB APPS
Web apps, dashboards, MVPs.
Need more than a website? We build the full thing — auth, database, admin, the lot.
Learn more

Want to talk about it? Email us.

No sales deck. Just a reply from one of us, usually the same day.

Get in touch Email us